Shipping & Return Policy

Shipping

Roastville currently operates deliveries only in Australia. We aim for all items ordered to arrive within 7 business days unless notified otherwise. We are making our best to process and dispatch orders within 48 business hours, however in some cases dispatch may take about 2 to 4 days from order, depending on when the beans you ordered were roasted. Roastville always makes everything in order to bring you the freshest possible product at every order.

 

Shipping Cost

All purchases over $50 are with free shipping, all purchases below $50 are charged $9.95 for the shipping. Roastville reserves the right to change the shipping costs at any time.

 

Returns, Refunds & Exchanges

In case of dissatisfaction with any product purchased in the Roastville website, www.roastville.com.au please contact info@roastville.com.au and we will be happy to organize an exchange or refund for you.

 

Refund & Exchange Conditions

Roastville does not allow any returns on coffee purchased unless there is a quality issue with the coffee. All products must be returned in a saleable condition as soon as possible following purchase. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Roastville.

 

Delivery of Goods

Our orders are delivered via the most efficient carriers for your region. Our major delivery partners include Australia Post and Couriers Please. Whilst we make every effort to track these items with our delivery partners, Roastville accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods once they have been dispatched from our warehouse.

 

Errors and Omissions

Roastville endeavors to maintain the accuracy of product images, product descriptions, stock availability and prices. We do, however, reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.

 

Order Fulfillment

If we cannot provide your product because it is out of stock, we will notify you and reimburse money immediately.

 

Pricing

All prices are in Australian dollars and are subject to change without notice.

 

Payment and security policy

We accept Paypal, Visa and MasterCard. When you order on Roastville website, your data are protected by an SSL Certificate.

 
Cancellation Policy

Once orders are processed we fulfill them straight away so orders cannot be cancelled.

 

Barista Courses

Barista Courses cannot be cancelled or amended within 48 hours of the class start time.

 

Copyright
All material provided about Roastville is copyright to Roastville and is to be used for personal reference only.

 

ABN

Roastville: 30 437 196045